In
the 1920s, Morris (M.B.) and William Zale had a vision: to provide customers
with quality merchandise at the lowest possible price. This vision became a
reality when the first Zales Jewelers store opened in Wichita Falls, Texas, on
March 29, 1924.
With
a credit plan of "a penny down and a dollar a week," the Zale
brothers launched a marketing strategy considered to be revolutionary at the
time, and thus made jewelry and other merchandise affordable to the average
working American. Friendly customer service, liberal credit policies, and
dedicated employees led to great success and expansion, with 12 stores in
Oklahoma and Texas by 1941.
During
World War II, Zales Jewelers responded to the limited production of consumer
goods by maintaining its current prices on jewelry, limiting expenses, and
looking for growth opportunities. These efforts were rewarded in 1944 with the
acquisition of Corrigan's of Houston, Zales' first "carriage trade"
(fine jewelry) store, whose purchase eventually launched the Bailey Banks &
Biddle brand.
In
1946, Zales Jewelers moved its headquarters from Wichita Falls to Dallas. The
corporate offices were housed in the Mercantile Bank Building, the first of
several locations. The company continued to prosper and in 1952, a profit
sharing plan was introduced to employees.
Zales
Jewelers took major steps in 1957 to broaden its reach in the marketplace. The
first shopping center location was opened, marking a major shift from its
strategy of operating only downtown stores. The same year, Zales announced the
initial public offering of its stock (ZLC) and then began trading its public
shares on the American Stock Exchange the following year.
The
1960s were a decade of diversity. The 119-store chain began branching out into
other markets - shoes, sporting goods, drug stores, furniture and catalogue
stores. In fact, the shareholders decided to change the company name to Zale
Corporation to reflect the diversity of the business.
The
decade of the '70s brought continued expansion. Zale Corporation grew to more
than 1,700 stores and posted a single-day sales record of $10 million.
In
1984, Zale Corporation unveiled its newest acquisition - the 890-carat
"Incomparable Diamond," the largest internally flawless diamond in
the world. The next year, Zale moved its world headquarters into a
430,000-square-foot complex in Irving, Texas, its current location.
The
company's history was significantly altered with the 1986 leveraged buyout of
Zale Corporation by Peoples Jewellers of Canada and Swarovski International of
Austria. Expansion continued, however, with the purchase in 1989 of the
Gordon's Jewelers chain of 469 stores.
The
1990s marked another critical turning point for the corporation when it filed
for Chapter 11 bankruptcy protection in 1992. The following year, the company
emerged from bankruptcy after restructuring its debt. Five years later, 1998
became the "breakaway year" for Zale with annual sales that topped
$1.3 billion - up from $920 million in 1994 - and a 25 percent net earnings
growth (excluding unusual items). During its tremendous turnaround year, the
company showed profit in all four quarters for the first time since the
reorganization. That same year, Zales Outlet was launched, giving the
corporation 13 locations in premier outlet centers in the United States.
Expansion
again became the primary growth strategy with two major acquisitions: Peoples
Jewellers of Canada in 1999 and Piercing Pagoda, Inc. in 2000.
In 2007, Zale divested the Bailey Banks
& Biddle brand to focus on the core business and increase returns on capital.
As a leading specialty retailer of fine jewelry, Zale now operates
over 2,200 retail locations throughout the United States, Canada, and
Puerto Rico under the following brand names: Zales Jewelers, Zales Outlet, Gordon's Jewelers,
Peoples Jewellers, Mappins Jewelers, Piercing Pagoda, Plumb Gold, and Silver & Gold Connection.
Zale also operates online at www.zales.com and
www.gordonsjewelers.com.