Services

     

Zale Corporation is proud of the quality jewelry and watches offered in all of our stores. Our commitment to you is to continue providing you with the best selection in fine jewelry by all of our brands - Zales Jewelers, Zales Outlet, Gordon's Jewelers, Peoples Jewellers, Mappins Jewellers, and Piercing Pagoda. When you purchase an item from one of our brands, you receive a quality assurance guarantee backed by important services like cleaning, repair, mounting, sizing and engraving. We also offer tips on the wearing and storing of your jewelry.
PRODUCT GUARANTEES Our stores will provide you with warranty and service information appropriate for the item that you purchase. This information could include topics like cleaning and inspection, trade-in value on bridal sets and diamond solitaires, refund/exchange privilege, and general warranty conditions.
CLEANING AND REPAIR Regular cleaning and inspection are two of the best things you can do for your jewelry and watches. You will appreciate the benefits of this service - fantastic-looking jewelry, watches that operate more efficiently, and the opportunity for the jeweler to spot and repair problems (like bent clasps or loose prongs) before there is any breakage. All of our stores have the ability to clean your jewelry, and some may have staff on hand to perform more thorough examinations.
MOUNTING AND SIZING If you own a loose diamond or other gem that you would like to set, bring it to one of our stores. We'll help you select a mounting that fits your stone and reflects your personal tastes; then we'll mount the stone professionally. If you have jewelry like a ring or watch that does not fit properly, we can usually make the adjustment. Keep in mind that some adjustments may not be possible based on the jewelry or watch style, or the condition of an older piece. Also, ring sizing policies in our stores can vary, so please ask one of our sales associates for details. (For example, rings with channel-set stones may be more difficult to size, if at all.) Otherwise, we can re-size your rings quickly, professionally and affordably.
WEARING JEWELRY Wait to put on jewelry after applying makeup, perfume or hairspray. Handle gems and pearls as little as possible since skin oil can build up over time and dull their appearance. Remove your jewelry if you're going to do any manual labor like housework. A bracelet is easily broken or bent if it catches on a hook. Gems, including diamonds, can chip or crack if they are knocked against a hard surface. Harsh solvents used in cleaning can harm jewelry and are particularly harmful to pearls. If you wear earrings, it's usually best to remove them while having your hair styled. That way, the stylist's comb will not catch on them. Never wear pearl earrings or necklaces when having your hair colored. Some of the coloring agents contain alcohol and other chemicals that can mar the luster of the pearls.
STORING JEWELRY Jewelry can also suffer damage if not stored properly. Even though diamonds are the hardest substance on earth, they can be scratched by other diamonds as well as by gold or platinum. For this reason, be sure to store your jewelry so that the pieces do not come into contact with each other. Wrap individual pieces in tissue or cloth, or put them in separate compartments in a jewelry box. Be extra careful with pearl jewelry because pearls are soft and scratch more easily than gems and metals. Often jewelry comes in a special box, bag or wrap. Keep these containers. They are often the best means for storing or packaging the jewelry and will provide protection from damage and dirt.